Top reasons to begin monitoring ECM app performance

Enterprise content management apps are now in use among the vast majority of companies, while many firms have already begun to use several different pieces of software to handle varying requirements and strategies. For example, customer relationship management, enterprise resource planning, risk management and human resources all use applications that rely on ECM platforms. Those ECM platforms must be monitored to ensure strong security and higher performance throughout each respective lifecycle.

ECM app performance monitoring can help companies tackle a range of challenges and complexities involved in modern business management. Especially when the monitoring tools are specifically focused on the various requirements involved in specific ECM apps, risk can be reduced, returns can be boosted and operations refined. However, many companies have yet to launch their own ECM app monitoring software and strategies, which is worrisome, to say the least.

In the coming years, more trends – as well as those that have already surfaced and are set to intensify – will increase the need for progressive ECM app management capabilities. The Internet of Things, mobility, analytics, transforming customer preferences and other matters simply cannot be embraced in an optimal fashion when the ECM apps they are reliant upon do not function properly, are not secured or are not monitored on an ongoing basis.

Monitoring must be a priority to ensure ECM apps are performing properly. Monitoring must be a priority to ensure ECM apps are performing properly.

With all of this in mind, let’s look at the four top reasons why all businesses should deploy ECM app performance monitoring software in the near future, regardless of which platforms they use, the industry they compete in or their size classification.

1. Uptime and reliability

Consumers and corporate purchasers are increasingly expecting their service and product providers to be available 24 hours a day, seven days a week and 365 days a year. More likely than not, the portals that they leverage to contact and interact with businesses will have some relation to ECM apps. If those ECM apps are down for even a small period of time, the customer experience is affected – translating to hindered reputation and poor loyalty rates.

ECM app performance monitoring software will more quickly uncover risks that could lead to downtime, allowing companies to preemptively avoid the prospect of these types of problems and keep their IT running at all times. Considering the fact that loyal customers are exponentially more valuable than newer ones, this should be a priority going into the next few years.

“Each trend comes with its own complexities.”

2. Complexity

Each new trend comes with its own range of challenges and complexities, and suffice it to say there have been plenty of movements in corporate computing that have thrown IT departments a curve ball. Now, considering the fact that IT professionals need to balance these trends and ensure the data generated is properly stored and utilized over time, ECM apps will be a major point of focus for the foreseeable future.

One example of an extremely complex trend that has major implications for ECM app management is the IoT. Gartner recently reported that there will be 30 percent growth in the number of connected gadgets and tools between this year and 2016, rising to 6.4 billion “things” next year. That number is expected to explode to 20.8 billion in 2020, which will be far more than one connected device for each individual in the world.

ECM app monitoring software will help to ensure that performance is not hindered when this trend begins to enter into the average workplace.

Without the right performance monitoring tools, ECM app complexity might become frustrating. Without the right performance monitoring tools, ECM app complexity might become frustrating.

3. Security

An integral component of performance is security, although this might not be immediately clear when leaders first begin to analyze their ECM app strategies. One of the more common attacks on corporate IT today is called Distributed Denial of Service, in which the hacker causes an outage and locks out the company from access points. Should this come to pass, ECM app performance will be inherently lower.

At the same time, the Ponemon Institute estimated the average cost of data breach to be $3.5 million in 2014 – which is 15 percent higher than 2013. For these reasons and many more, security has to be among the highest priorities for leaders in every industry. Part of the recipe for success in these endeavors is to protect all ECM apps from attacks. ECM app performance monitoring software will put companies in the driver’s seat when it comes to protecting data and content from threats and loss.

4. Intelligence

Companies that have the highest performing ECM apps will tend to be in a strong position to excel with modern business intelligence tools. With virtually every major IT trend coming relating to analytics, the time is now to begin optimizing ECM apps for big data strategies. Performance monitoring software can be deployed to ensure that the firm – as well as all of its digital assets – are prepared to capitalize on analytics in the coming years.