Enterprise content management apps are now in use among the vast majority of companies, while many firms have already begun to use several different pieces of software to handle varying requirements and strategies. For example, customer relationship management, enterprise resource planning, risk management and human resources all use applications that rely on ECM platforms. Those ECM platforms must be monitored to ensure strong security and higher performance throughout each respective lifecycle.
ECM app performance monitoring can help companies tackle a range of challenges and complexities involved in modern business management. Especially when the monitoring tools are specifically focused on the various requirements involved in specific ECM apps, risk can be reduced, returns can be boosted and operations refined. However, many companies have yet to launch their own ECM app monitoring software and strategies, which is worrisome, to say the least.
In the coming years, more trends – as well as those that have already surfaced and are set to intensify – will increase the need for progressive ECM app management capabilities. The Internet of Things, mobility, analytics, transforming customer preferences and other matters simply cannot be embraced in an optimal fashion when the ECM apps they are reliant upon do not function properly, are not secured or are not monitored on an ongoing basis.
With all of this in mind, let’s look at the four top reasons why all businesses should deploy ECM app performance monitoring software in the near future, regardless of which platforms they use, the industry they compete in or their size classification.
1. Uptime and reliability
Consumers and corporate purchasers are increasingly expecting their service and product providers to be available 24 hours a day, seven days a week and 365 days a year. More likely than not, the portals that they leverage to contact and interact with businesses will have some relation to ECM apps. If those ECM apps are down for even a small period of time, the customer experience is affected – translating to hindered reputation and poor loyalty rates.
ECM app performance monitoring software will more quickly uncover risks that could lead to downtime, allowing companies to preemptively avoid the prospect of these types of problems and keep their IT running at all times. Considering the fact that loyal customers are exponentially more valuable than newer ones, this should be a priority going into the next few years.
“Each trend comes with its own complexities.”