OpenText Content Security and Performance by Reveille

Whether your organization uses OpenText Documentum, Content Suite, Captiva, InfoArchive, xPression or EnCase — get unparalleled visibility into your entire content services platform and enable automated and optimized application performance, security and adoption.

Go beyond general-purpose monitoring with a new level of insight and control. Create transparency into experience, behavior and planning.

Popular Use Cases

Performance and Operations

Ensuring a great overall customer experience – whether they be internal or external – remains a top priority for many organizations. A bottleneck with document retrieval not only hurts productivity, it can also impair service delivery and increase user frustration. We help customers detect performance issues and improve mean time to recover. This is critical for response-time expectations and application adoption. On the capture side, customers use us to verify capture to repository connections and enable automated connection recovery to meet end-end processing windows. They also rely on us to ensure high availability for content services platform (CSP) app access.

Security and User Behavior

With security concerns topping the agenda of every boardroom, customers are constantly looking for ways to harden security, including at the CSP app level. With our solution, “real-time” visibility comes out of the box with CSP transaction context. This is a powerful tool for our customers because the immediacy of that data represents hours of costs savings and time savings from not having to get into low-level historical web log analysis. We also help customers heighten breach awareness (mean time to detection) by identifying possible suspicious CSP app access — helping to answer critical questions like: Are system accounts being used in production? Is there unusual document activity based on an established baseline? etc. Customers get peace of mind from knowing we can also act as the last line of defense, shutting down access based on conditions set by the business.

Audit and Compliance

For many customers, audits and the burden of proof to show compliance represent a significant pain point. They use us for compliance reporting — to easily show what documents are being accessed as part of the regulated business process. Scheduled reports are a pain-free way to show that these organizations are following standard operating procedures for CRA, EEO, SOC, CMS, or a number of other industry regulations. Each role in an organization usually has some standard access patterns for digital assets. Using user behavior intelligence, it’s simple to track deviations, especially as people change positions. We provide clear answers to some of the toughest audit questions.

Demo Videos

Watch these short videos to take a closer look at how OpenText Content Security and Performance by Reveille can work for your organization.

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Learn More About OpenText Content Security and Performance by Reveille

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