IBM FileNet P8

We provide more than 45 specific IBM FileNet P8 tests, metrics and key performance indicators (KPIs) to ensure comprehensive visibility and avoid critical events in your environment. Leveraging our active and preventive monitoring, enhanced harvest process, and accessibility to granular intraday threshold-based metrics we make it easy for real-time management decision making. With this targeted, real-time data you can now proactively and automatically diagnose and repair the cause of a problem inside your CSP.

Source-specific Tests

A wide variety of ways to find out more about your source are delivered with our solution. They are just a starting point, however. Additional tests and functionalities can be arranged leveraging built-in and guided configuration. Below are a list of the tests that come readily available:

Connectivity (FileNet Servers available)

  • FileNet Content Engine Server can be pinged
  • FileNet Process Engine Server can be pinged
  • FileNet Application Engine Server can be pinged
  • FileNet Database Server can be pinged

Platform (FileNet platform available to process work)

  • Check FileNet Content Engine Health Ping
  • Check FileNet Content Engine Web Services Instance
  • Check FileNet Process Engine Health Ping
  • Check FileNet Process Engine Web Services Instance
  • Check FileNet Process Engine Configuration
  • Check FileNet Application Engine UI Service
  • Check FileNet Administrative Login
  • Check LDAP Server
  • Check FileNet Index Job Pending Count
  • Check FileNet Index Job Processing Count
  • Check FileNet Index Job Terminated Abnormally Count
  • Check FileNet Object Store Content Element Count

Database (FileNet database available)

  • Check FileNet Database is responding to query
  • Check FileNet Database windows services
  • Check FileNet Content Navigator Database Query
  • Check FileNet Global Configuration Database Query

Content Engine Performance (FileNet Content Engine performance)

  • Check FileNet Content Engine Login
  • Check FileNet Content Engine Create Folder
  • Check FileNet Content Engine Create Document
  • Check FileNet Content Engine Document Check Out
  • Check FileNet Content Engine Document Retrieval
  • Check FileNet Content Engine Document Check In
  • Check FileNet Content Engine Delete Document
  • Check FileNet Content Engine Delete Folder
  • Check FileNet Content Engine Query (typical queries follow, any CE query can be used)
  • Check Subscription Queue Items with no Retry
  • Check Offline Storage Areas
  • Check Count of Online Storage Areas
  • Check FileNet Content Engine Retrieve Existing Document by Name
  • Check FileNet Content Engine Retrieve Existing Document by Object ID
  • Check FileNet Content Engine Logoff

Process Engine Processing (FileNet Process Engine processing)

  • Check FileNet Process Engine Logon
  • Check FileNet Process Engine Roster Name Count
  • Check FileNet Process Engine Work Class Name Count
  • Check FileNet Process Engine Queue Name Count
  • Check FileNet Process Engine Queue Element Count for a Queue
  • Check FileNet Process Engine Queue Element Count for All Queues
  • Check FileNet Process Engine Step Element Count for a Queue
  • Check FileNet Process Engine Step Element Count for All Queues
  • Check FileNet Process Engine Logoff

Client Access (FileNet Application access)

  • Check FileNet Workplace Login
  • Check FileNet Workplace XT Login
  • Check FileNet Content Navigator Login

CMIS Performance (FileNet CMIS Interface performance)

  • Check FileNet Object Store using CMIS
  • Create Folder in FileNet using CMIS
  • Create Document in FileNet using CMIS
  • Check Out Document from FileNet using CMIS
  • Retrieve Document Information from FileNet using CMIS
  • Retrieve Document from FileNet using CMIS
  • Check In Document in FileNet using CMIS
  • Delete Document from FileNet using CMIS
  • Delete Folder from FileNet using CMIS
  • Query FileNet Object Store using CMIS

Metrics (FileNet operating performance)

  • Check FileNet IBM Listener Counters (Typical examples follow, any of the hundreds of IBM Listener counter can be tested and saved as a metric value)
  • Ad Hoc QueryAd Hoc Queries
  • Content Elements Added
  • Content Elements Deleted
  • Size of Content Elements
  • RPCExecuteSearch Requests Failed
  • RPCGetObjects Requests Failed
  • UserObjectStoreDocumentCreates
  • UserObjectStoreDocumentDeletes
  • JVM Memory StatisticsMemory usage of heap for object allocation

Bulk Import Tool

Our guided configuration for IBM FileNet P8 can be extended to observe the health and status of high volume bulk loading of object stores. These capabilities include:

  • Check single or multiple import process status
  • Actively monitor import journal files for errors and exceptions
  • Monitor pending “batches”
  • Alert on number of batches
  • Alert on batch errors
  • Remediate issue with preemptive repair
  • Monitor document processing activity
  • Maintain unattended import ingestion performance for maximum throughput

Key Performance Indicators

We don’t stop at running tests, we provide measurement of CSP operational key performance indicators (KPI’s) at your fingertips. This includes the ability to track site and server exception thresholds, which can expose high-risk areas such as: service delivery attainment, operational efficiency, and compliance issues with FileNet P8.

  • Tracking IBM FileNet P8 Content Engine object growth
  • Tracking IBM FileNet P8 Content Engine indexing job operational health
  • Tracking IBM FileNet P8 Process Engine queue levels
  • Tracking IBM FileNet P8 Process Engine step levels
  • Tracking IBM Content Navigator user activity and response times

Looking for additional metrics? No problem. Additional metrics can be defined and added based on your requirements. The pre-packaged IBM FileNet P8 metrics enable complete coverage of this part of your content stack. With these easily changeable metrics at your fingertips, gathering business-critical information for CSP decision making is powerfully simple. Metric comparisons over configurable time periods include:

  • Maximum or Minimum
  • Numeric Range
  • Percentage Change
  • Average
  • Number of Occurrences
  • Absolute or percentage change from previous value or maximum value in time period
  • Last N Times
  • Visual Basic (VB) .NET expressions

Once defined and initiated, the IBM FileNet P8 monitors will keep an eye on the details, compare results to thresholds, and send a notification if a problem occurs. All of this information is stored centrally and available for dashboards and reporting.

IBM Content Manager

We provide more than 30 specific IBM Content Manager tests, metrics and key performance indicators (KPIs) to ensure comprehensive visibility and avoid critical events in your environment. Leveraging our active and preventive monitoring, enhanced harvest process, and accessibility to granular intraday threshold-based metrics we make it easy for real-time management decision making. With this targeted, real-time data you can now proactively and automatically diagnose and repair the cause of a problem inside your CSP.

Source-specific Tests

A wide variety of ways to find out more about your source are delivered with our solution. They are just a starting point, however. Additional tests and functionalities can be arranged leveraging built-in and guided configuration. Below are a list of the tests that come readily available:

Content Manager API (CM API can process requests)

  • Content Manager API Test – Index
  • Content Manager API Test – Store
  • Content Manager API Test – Retrieve
  • Content Manager API Test – Delete
  • Content Manager API Test – Retrieve specific object

Content Manager Web Service (CM Web Service can process requests)

  • Content Manager Web Service Test – Index
  • Content Manager Web Service Test – Store
  • Content Manager Web Service Test – Retrieve
  • Content Manager Web Service Test – Delete
  • Content Manager Web Service Test – Retrieve specific object

Content Manager Platform (CM platform available to process work)

  • Check Resource Manager Database
  • Check Resource Manager Total Items
  • Check Resource Manager Items Added For Day
  • Check Resource Manager Items Count by Volume
  • Check Library Server Database
  • Check Library Server Resource Manager Connection
  • Check Library Server Invalid Logins for Day
  • Check Resource Manager Application Server Instance
  • Check Content Manager Web Service WSDL
  • Check Content Manager Web Service
  • Check IBM HTTP Server
  • Check Application Server Console

Content Manager Metrics (CM operating performance)

  • Check IBM Listener Counters (Typical examples follow, numerous IBM Listener counter can be tested and saved as a metric value)
  • Items to be Migrated
  • JVM Peak Thread Count
  • Delete Failures
  • Store Failures
  • Retrieve Failures
  • Total Object Storage Size

Content Manager Workflow (CM workflow processing)

  • Check Content Manager Processes
  • Check Content Manager Worklist
  • Check Content Manager List Work Package for Worklist(s)
  • Check Content Manager Work Package Count for Worklist(s)
  • Check Content Manager List Next Work Package

Content Manager Client Access (CM Application access)

  • Check Content Manager eClient Login
  • Check Content Manager Content Navigator Login

Content Manager Client (CM eClient available)

  • Check Content Manager eClient Home
  • Check Content Manager eClient Login
  • Check Content Manager eClient Select Search
  • Check Content Manager eClient Item Type List
  • Check Content Manager eClient Search Results
  • Check Content Manager eClient Logoff

Client Performance

IBM Content Manager guided configuration can be extended to observe the health and status of IBM Content manager production clients. These capabilities include:

  • Client Login
  • Client transactions such as Search, Select and Display Document
  • Client Logoff
  • Alert on response time or incorrect response issues

Key Performance Indicators

We don’t stop at running tests, we provide measurement of CSP operational key performance indicators (KPI’s) at your fingertips. This includes the ability to track site and server exception thresholds, which can expose high-risk areas such as: service delivery attainment, operational efficiency, and compliance issues with Content Manager.

  • Tracking IBM Content Manager Resource Manager item growth
  • Tracking IBM Content Manager Resource Manager migration health
  • Tracking IBM Content Manager Resource Manager RPC failures
  • Tracking IBM Content Manager App Server health
  • Tracking IBM Content Navigator user activity and response times

Looking for additional metrics? No problem. Additional metrics can be defined and added based on your requirements. The pre-packaged IBM Content Manager metrics enable complete coverage of this part of your content stack. With these easily changeable metrics at your fingertips, gathering business- critical information for CSP decision making is powerfully simple. Metric comparisons over configurable time periods include:

  • Maximum or Minimum
  • Numeric Range
  • Percentage Change
  • Average
  • Number of Occurrences
  • Absolute or percentage change from previous value or maximum value in time period
  • Last N Times
  • Visual Basic (VB) .NET expressions

Once defined and initiated, the IBM Content Manager monitors will keep an eye on the details,compare results to thresholds, and send a notification if a problem occurs. All of this information is stored centrally and available for dashboards and reporting.


Interested in learning how Reveille can enhance every piece of your content services platform?

EXPLORE ALL SOURCES

Get Started for Free