Kofax

We provide over 100 specific Kofax tests, metrics and key performance indicators (KPIs) to ensure comprehensive visibility and avoid critical events in your environment. Leveraging our active and preventive monitoring, enhanced harvest process, and accessibility to granular intraday threshold-based metrics we make it easy for real-time management decision making. With this targeted, real-time data you can now proactively and automatically diagnose and repair the cause of a problem inside your CSP.

Source-specific Tests

A wide variety of ways to find out more about your source are delivered with our solution. They are just a starting point, however. Additional tests and functionalities can be arranged leveraging built-in and guided configuration. Below are a list of the tests that come readily available:

Kofax TotalAgility

Connectivity (KTA platform machines available)

  • KTA web servers available
  • KTA application servers available
  • KTA database servers available
  • KTA transformation servers available
  • Kofax Search and Matching Server servers available
  • Check Fax servers available
  • Check Email servers available
  • Check Import folder servers available

Platform (KTA platform available to process work)

  • Check KTA Server Free Space
  • Check KTA Services
  • Check KTA Web Server
  • Check KTA License Service is responding
  • Check KTA Windows Error Log

Import Connector (KTA import connector available to process work)

  • Check KTA Email inbox access
  • Check KTA Email folder item count
  • Check KTA Import Folder file age count
  • Check KTA Import Folder total file count
  • Check KTA Import Connector status
  • Check KTA Import Connector storage
  • Check KTA Import Connector message waiting count
  • Check KTA Import Connector message failed count
  • Check KTA Import archive folder access
  • Check KTA Fax FOIP server port
  • Check KTA SMTP server

Database (KTA database available)

  • Check SQL Server Services
  • Check KTA Database
  • Check KTA Documents Database
  • Check KTA Reporting Database
  • Check KTA Reporting Staging Database
  • Check KTA Simulator Database
  • Check KTA Database Sizes

Clients (KTA client’s availability)

  • Check KTA Workspace Login
  • Check KTA Designer Access
  • Check KTA SDK Interface
  • Check KTA Device Manager Interface

Licensing (KTA licensing usage)

  • Check KTA Volume Licensing
  • Check KTA Station Licensing

WCF Service Metrics (KTA WCF services metrics)

  • Check KTA WCF Services Metrics

Reporting (KTA report processing)

  • Check KTA Report Data Aging
  • Check KTA Report Data Record Count

Kofax Capture

Connectivity (Kofax Capture platform machines available)

  • License server(s) can be pinged
  • Module servers (any host on which a module is running) can be pinged
  • Database server can be pinged
  • KCN Server can be pinged

Platform (Kofax Capture platform available to process work)

  • License server is responding to license requests
  • SNMP is returning MIB counter values for Kofax Capture
  • File folder cache file path is accessible (Local or UNC Path to directory
  • Replication file path is accessible (Local or UNC Path to directory)
  • KCNS web server is serving web pages
  • KCN Service is functioning
  • Check Kofax Capture Services
  • Log files size is too large (Local or UNC Path to files)
  • Free disk space is too low

Database (database available) 

  • Kofax Capture Database is responding to query
  • Check database services are running (For Databases on Windows OS)

Capture Metrics (Operational throughput and exceptions)

  • Queue counts are too low or too high
  • Batch count for overall system is too high
  • Batch time in system is too long
  • Un-attended modules are processing work too slowly
  • Attended modules are processing work too slowly
  • KCN Server Queue count with ‘in progress’ status is too high

Capture Licensing (License usage)

  • Volume licenses available page count is too low
  • Station use is too high
  • Backup license server is available

Remote Site (Remote site availability, currency, and processing)

  • Remote Site can be pinged
  • Remote Site has checked in near the time it was supposed to based on the synchronization settings
  • Remote site has successfully downloaded batch classes within the configured polling interval*
  • Remote Site Batch count is too high

Email Import Connector (Email server availability, currency and processing)

  • Ping Email server
  • Import Connector Email Service is running
  • Check Mail Box for number of items

Capture Analytics Platform (KAFC platform available to process work)

  • Event Listener Login
  • Event Listener Processing
  • Event Listener Error Log
  • Event Listener Job Queue
  • Workflow Agent Error Log
  • Data Service Available
  • Databases Available
  • Database Synchronization
  • Insight Platform Services
  • Insight Failed Execution Plans
  • Insight Logs
  • Insight Dashboard

Kofax Transformation Modules

Connectivity (KTM platform machines available)

  • KTM Module servers (any host on which a module is running) can be pinged
  • KTM Statistics Database server can be pinged

Platform (KTM platform available to process work)

  • Check KTM Services
  • Check KTM Windows Event Log messages
  • KTM Log files size is too large (Local or UNC Path to files)
  • KTM Search Daily Log File
  • KTM Server Free disk space is too low

Database (KTM Statistics database available)

  • KTM Statistics Database is responding to query
  • Check KTM Statistics Database services are running (For SQL Server based Statistics Database on Windows OS)

Transformation Metrics (Operational throughput and exceptions)

  • KTM Queue counts are too low or too high
  • KTM Field Accuracy is too high (rejection/incorrect) or to low (correct)
  • KTM Unattended modules are processing work too slowly
  • KTM Attended modules are processing work too slowly

Kofax Virtual Rescan

Connectivity (VRS network connectivity)

  • Check Connectivity of Kofax VRS workstation

Platform (VRS platform available to gather metrics)

  • SNMP is returning MIB counter values for Kofax VRS workstation*
  • Check Scanner Make/Model
  • Check Scanner Firmware level

Scanner Metrics (Scanner device health, throughput and exceptions)

  • Rate of pages scanned is too low
  • The number of sheets scanned between feeder errors is too low
  • The number of sheets scanned between multi feeder errors is too low
  • The number of sheets scanned between paper jam errors is too low
  • The number of sheets scanned between camera health sheet scans is too high
  • Too much time has elapsed since the last camera health sheet scan
  • The roller health percent is too low
  • The uniformity percent is too low
  • The clarity percent is too low

Kofax Communication Server

Connectivity (KCS platform machines available)

  • KCS TCOSS servers can be pinged
  • KCS TC/LINK servers can be pinged
  • KCS Mail/Message servers can be pinged

Platform (KCS platform available to process work)

  • Check KCS platform services
  • Check KCS web interface services
  • KCS Server free disk space is too low
  • Check Mail/Message services connected
  • Check KCS Tandem Server disk status
  • Check KCS Tandem Server disk blocks
  • Check KCS Tandem Server monitor time

Database (KCS databases available)

  • Check KCS monitoring database
  • Check KCS TC/Report database
  • Check KCS TC/Probe database
  • Check if database services are running (For SQL Server Databases on Windows OS only)

Communication Server Metrics (Operational throughput)

  • Check KCS message queue is too high or too low
  • Check KCS messages are processing too slowly
  • Check KCS message queue for number of pages is too high

Communication Server Licensing (License usage)

  • Number of license registrations in use is too high or too low

Application Servers (KCS applications server health and operation)

  • Check KCS application server status
  • Check KCS number of running applications
  • Check KCS number of stopped applications

Applications (KCS applications health and operation)

  • Check KCS application status
  • Check KCS application message rate is too low
  • Check KCS application message count is too high

Messaging Servers (KCS message server health and operation)

  • Check KCS message server number of user sessions is to high
  • Check KCS message server number of tech files is too high or too low
  • Check KCS message server percentage of tech files in use is too high or too low
  • Check KCS message server number of send orders is too high
  • Check KCS message server percentage of send orders used is too high
  • Check KCS message server percentage of messages used is too high or too low
  • Check KCS message server mail system free size is too low
  • Check KCS message server percentage of mail system size is too low
  • Check KCS message server number of broadcast jobs is too high or too low
  • Check KCS message server percentage of unconfirmed short term archive entries is too high
  • Check KCS message server percentage size of unconfirmed archive entries is too high
  • Check KCS message server number of address book entries is too high or too low
  • Check KCS message server percentage of address book entries is too high or too low
  • Check KCS message server number of user store entries used is too high or too low
  • Check KCS message server percentage of user store entries used is too high or too low
  • Check KCS message server number of unread messages for a user is too high
  • Check KCS message server status of a channel
  • Check KCS message server mode of a channel
  • Check KCS message server number of defined channels is too high or too low

Kofax Front Office Server

Connectivity (KFS platform machines available)

  • KFS servers can be pinged
  • KFS database servers can be pinged
  • KFS web servers can be pinged

Platform (KFS platform available to process work)

  • Check KFS service
  • Check KFS shared folder
  • Check KFS server free disk space
  • Check KFS web admin client access
  • Check KFS thin client access
  • Check KFS web service access
  • Check KFS accepting requests
  • Check KFS log files size
  • Check KFS release error log file
  • Check KFS release error file count

Database (KFS database available)

  • Check KFS database
  • Check if database services are running (For SQL Server Databases on Windows OS only)
  • Check KFS database scan job table record count

Front Office Server Metrics (KFS Operational throughput)

  • Check KFS in process transaction count
  • Check KFS in process transaction age
  • Check KFS KC release error count
  • Check KFS server total transaction rate
  • Check KFS application server transaction rate

Front Office Server MFP Processing (KFS MFP job submission)

  • Check KFS MFP job submission

Front Office Server User Inbox (KFS User Inbox Operational throughput)

  • Check KFS user inbox transaction count
  • Check KFS user inbox transaction queue time

Kofax Front Office Server MFP

Connectivity (MFP platform machines available)

  • MFP device can be pinged
  • Check MFP device status
  • Check MFP device errors

MFP Scanner (MFP device specific status)

  • MFP device specific check 1
  • MFP device specific check 2
  • MFP device specific check x

Kofax Import Connector 

Connectivity (KIC platform machines available)

  • KC servers available
  • Fax servers available
  • Email servers available
  • Web Service servers available
  • Import folder servers available

Platform (KIC platform available to process work)

  • Check KIC services (message connector/KC plug-in)
  • Check KIC server free disk space
  • Check KIC archive folder access
  • Check KIC windows event log
  • Check KIC KC Plug-In log files size
  • Check KIC web service access
  • Check KIC web service accepting requests
  • Check KIC message connector storage available
  • Check KIC KC Plug-In connection status
  • Check KIC message connector status
  • Check KIC SMTP server

Import Connector Server Metrics (KIC Operational throughput)

  • Check KIC messages waiting counts by media type
  • Check KIC messages failing count
  • Check KIC license state

Import Connector Email Processing (KIC Email Import Operations)

  • Check Email inbox access
  • Check Email folder item count

Import Connector Import Folder Processing (KIC Folder Import Operations)

  • Check Import Folder file age count
  • Check Import Folder total file count
  • Check Import Folder server disk space

Import Connector Fax Processing (KIC Fax Import Operations)

  • Check Fax FOIP server port
  • Check Fax Server disk space

Kofax Reporting

Connectivity (KR platform machines available)

  • WSA (web service architecture) application sender servers can be pinged
  • WSA central site receiver servers can be pinged
  • ESB servers can be pinged
  • ETL agent server can be pinged
  • Staging database server can be pinged
  • Warehouse database server can be pinged
  • Platform (KR platform available to process work)

Platform (KR platform available to process work)

  • Check KR central site services
  • Check KR application sender services
  • Check KR ETL agent services
  • Check Message Queue (MSMQ) KR central site server service
  • Check Message Queue (MSMQ) KR application sender server service
  • Check KR central site server free disk space
  • Check KR ETL server free disk space
  • Check KR central site receiver status
  • Check KR application sender status
  • Check KR central site server windows event log
  • Check KR application receiver windows event log
  • Check KR ETL server windows event log
  • Check KR ETL log files error count

Database (KR database available)

  • Check KR database service
  • Check KR database is responding to query
  • Check KR database size

Reporting Metrics (KR operational throughput)

  • Check WSA central site receiver inbound active messages
  • Check WSA central site receiver inbound processed messages
  • Check WSA central site receiver outbound active messages
  • Check WSA central site receiver outbound processed messages
  • Check WSA application sender inbound active messages
  • Check WSA application sender inbound processed messages
  • Check WSA application sender outbound active messages
  • Check WSA application sender outbound processed messages
  • Check Message Queue (MSMQ) KR central site performance
  • Check Message Queue (MSMQ) KR application sender performance

Key Performance Indicators

We don’t stop at running tests, we provide measurement of CSP operational key performance indicators (KPI’s) at your fingertips. This includes the ability to track site and server exception thresholds, which can expose high-risk areas such as: service delivery attainment, operational efficiency, and compliance issues with Kofax. Looking for additional metrics? No problem. Additional metrics can be defined and added based on your requirements.

The pre-packaged Kofax metrics enable complete coverage of this part of your content stack. With these easily changeable metrics at your fingertips, gathering business-critical information for CSP decision making is powerfully simple. Metric comparisons over configurable time periods include:

  • Maximum or Minimum
  • Numeric Range
  • Percentage Change
  • Average
  • Absolute or percentage change from previous value or
  • maximum value in time period
  • Number of Occurrences
  • Last N Times
  • Visual Basic (VB) .NET expressions

Once defined and initiated, the Kofax tests will will keep an eye on the details, compare results to thresholds, and send a notification if a problem occurs. All of this information is stored centrally and available for dashboards and reporting.


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