OpenText Captiva

We provide more than 65 specific Captiva tests, metrics and key performance indicators (KPIs) to ensure comprehensive visibility and avoid critical events in your environment. Leveraging our active and preventive monitoring, enhanced harvest process, and accessibility to granular intraday threshold-based metrics we make it easy for real-time management decision making. With this targeted, real-time data you can now proactively and automatically diagnose and repair the cause of a problem inside your CSP.

Source-specific Tests

A wide variety of ways to find out more about your source are delivered with our solution. They are just a starting point, however. Additional tests and functionalities can be arranged leveraging built-in and guided configuration. Below are a list of the tests that come readily available:

Connectivity (Captiva Servers available)

  • Check Captiva server(s) can be pinged
  • Check Captiva database server can be pinged
  • Check Captiva remoting server can be pinged
  • Check Captiva administration console server can be pinged
  • Check Captiva modules (any host on which a module is running) are connected

Platform (Captiva platform available to process work)

  • Check Captiva windows event log for errors
  • Check Captiva database log for errors
  • Check Captiva remoting web server
  • Check Captiva administration console web server
  • Check Captiva server services
  • Check Captiva server free disk space

Database (Captiva databases available)

  • Check Captiva database is responding to query
  • Check Captiva database SQL server services are running
  • Server Metrics (Captiva server activity)
  • Check Captiva Data Access Layer (DAL) average execution time
  • Check Captiva Data Access Layer (DAL) data requests
  • Check Captiva Data Access Layer (DAL) total error count
  • Check Captiva server batch loading
  • Check Captiva server pending I/O
  • Check Captiva server processing message count
  • Check Captiva server VBA message thread queue length
  • Check Captiva server database event queue length

Process Metrics (Captiva operating throughput)

  • Check batch aging
  • Check batch creation
  • Check batch levels
  • Check department batch levels
  • Check department task levels
  • Check module task levels

Process Exceptions (Captiva operating exceptions)

  • Check batches with priority 0
  • Check batches with locks
  • Check batches in error status
  • Check batches in hold status
  • Check hung batch count

Capture Licensing (Captiva license exceptions)

  • Check licensed page and connections count
  • Check the license expiration date and status

Capture Input (Input source availability, currency, and processing)

  • Check input file share total file count
  • Check input file share file age count
  • Check email folder for number of items
  • Check Captiva web service importer

Capture Output (Export target availability, currency, and processing)

  • Check export database connection
  • Check export file share total file count
  • Check Captiva web service importer

Capture Clients (Verify Capture Clients Availability)

  • Check Captiva Web Client Access
  • Check Captiva REST Interface Access

Key Performance Indicators

We don’t stop at running tests, we provide measurement of CSP operational key performance indicators (KPI’s) at your fingertips. This includes the ability to track site and server exception thresholds, which can expose high-risk areas such as: service delivery attainment, operational efficiency, and compliance issues with Captiva.

  • Tracking Capture Flow process exceptions for both processes and departments
  • Tracking Capture Flow process batch service levels
  • Tracking Captiva server performance and capacity
  • Tracking Capture Input data sources such as fax input
  • Tracking Capture Output data sources such as databases

Looking for additional metrics? No problem. Additional metrics can be defined and added based on your requirements.

The pre-packaged Captiva metrics enable complete coverage of this part of your content stack. With these easily changeable metrics at your fingertips, gathering business-critical information for CSP decision making is powerfully simple.

Metric comparisons over configurable time periods include:

  • Maximum or Minimum
  • Numeric Range
  • Percentage Change
  • Average
  • Absolute or percentage change from previous value or maximum value in time period
  • Number of Occurrences
  • Last N Times
  • Visual Basic (VB) .NET expressions

Once defined and initiated, the Captiva monitors will keep an eye on the details, compare results to thresholds, and send a notification if a problem occurs. All of this information is stored centrally and available for dashboards and reporting.
Captiva Mobile Transaction Activity

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