OpenText Content Suite

We provide more than 40 specific Content Suite tests, metrics and key performance indicators (KPIs) to ensure comprehensive visibility and avoid critical events in your environment. Leveraging our active and preventive monitoring, enhanced harvest process, and accessibility to granular intraday threshold-based metrics we make it easy for real-time management decision making. With this targeted, real-time data you can now proactively and automatically diagnose and repair the cause of a problem inside your CSP.

Source-specific Tests

A wide variety of ways to find out more about your source are delivered with our solution. They are just a starting point, however. Additional tests and functionalities can be arranged leveraging built-in and guided configuration. Below are a list of the tests that come readily available:

Connectivity (Content Suite Servers available)

  • Check connectivity of Content Server
  • Check connectivity of Web Server
  • Check connectivity of Database Server
  • Check connectivity of Admin Server
  • Check connectivity of Notification Server
  • Check connectivity of AppWorks Gateway Server
  • Check connectivity of Archive Server
  • Check connectivity of FileStore Server

Platform (Content Suite platform available to process work)

  • Check OpenText Content Server Services
  • Check OpenText Sockserv Thread Status and Activity
  • Check OpenText LLServer Thread Status and Activity
  • Check OpenText Sockserve Receiver Thread Status and Activity
  • Check OpenText FileStore Disk Space
  • Check OpenText Log File Errors
  • Check OpenText License Status
  • Check OpenText Directory Services
  • Check OpenText Content Server REST Access
  • Check OpenText AppWorks Gateway App Access
  • Check OpenText Content Web Services Access

Database (Content Suite databases available)

  • Check OpenText SQL Server Services
  • Check OpenText Content Server Database
  • Check OpenText Content Server Database Backup Date
  • Check OpenText Content Server Database Transaction Log Backup Date
  • Check OpenText Content Server Database Size
  • Check OpenText AppWorks Gateway Database

Performance (Content Suite retrieval performance)

  • Check LL API: Retrieve Existing Document Content
  • Check Content Web Service API: Retrieve Existing Document Content
  • Check REST API: Retrieve Existing Document Content

Search Metrics (Content Suite search activity)

  • Check Search Status
  • Check Search Agent Status
  • Check Search Activity
  • Check Search Slice Activity

Clients (Content Suite client access)

  • Check Classic Login
  • Check Smart UI Login
  • Check Content Server Admin Login

REST (OpenText REST API availability)

  • Check Content Server Login
  • Check Create Node
  • Check Retrieve Node
  • Check Retrieve Node Content
  • Check Update Node Information
  • Check Delete Node

Key Performance Indicators

We don’t stop at running tests, we provide measurement of CSP operational key performance indicators (KPIs) at your fingertips. This includes the ability to track site and server exception thresholds, which can expose high-risk areas such as: service delivery attainment, operational efficiency, and compliance issues with the Content Suite.

  • Tracking Content Suite operating exceptions
  • Tracking Content Suite user activity and behavior
  • Tracking Content Suite performance and capacity
  • Tracking Content Suite search activity
  • Tracking Content Suite database activity

Looking for additional metrics? No problem. Additional metrics can be defined and added based on your requirements.

The pre-packaged OpenText Content Suite metrics enable complete coverage of this part of your content stack. With these easily changeable metrics at your fingertips, gathering business-critical information for CSP decision making is powerfully simple.

Metric comparisons over configurable time periods include:

  • Maximum or Minimum
  • Numeric Range
  • Percentage Change
  • Average
  • Absolute or percentage change from previous value or maximum value in time period
  • Number of Occurrences
  • Last N Times
  • Visual Basic (VB) .NET expressions

Once defined and initiated, the OpenText monitors will keep an eye on the details, compare results to thresholds, and send a notification if a problem occurs. All of this information is stored centrally and available for dashboards and reporting.

Content Suite Application Service Levels

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