OpenText Documentum

We provide over 100 specific Documentum tests, metrics and key performance indicators (KPIs) to ensure comprehensive visibility and avoid critical events in your environment. Leveraging our active and preventive monitoring, enhanced harvest process, and accessibility to granular intraday threshold-based metrics we make it easy for real-time management decision making. With this targeted, real-time data you can now proactively and automatically diagnose and repair the cause of a problem inside your CSP.

Source-specific Tests

A wide variety of ways to find out more about your source are delivered with our solution. They are just a starting point, however. Additional tests and functionalities can be arranged leveraging built-in and guided configuration. Below are a list of the tests that come readily available: Accelerated Content Server (ACS)

  • ACS server: Check ACS status for proper operation and responsiveness
  • ACS Server Failure Count: Check ACS JMX Agent attribute or method for proper ACS operation such as threshold for failed transactions processed by ACS server

Branch Office Caching Services (BOCS)

  • Test Cache Space on BOCS Server: Check BOCS JMX Agent attribute or method for proper BOCS operation such as threshold for cache space to accept documents for local storage and use
  • Test Message Process Count on BOCS Server: Check BOCS JMX Agent attribute or method for proper BOCS operation such as threshold for successful messages processed by BOCS server
  • Test Message Failure Count on BOCS Server: Check BOCS JMX Agent attribute or method for proper BOCS operation such as threshold for failed messages not processed by BOCS server

Client Transactions (DFC)

  • Test Performance – Create Folder: Validate a folder can be created in the Repository using DFC within a threshold service level
  • Test Performance – Create Document: Validate a document (select doc type and content type) can be created in the Repository using DFC within a threshold service level
  • Test Performance – Check Out: Validate a document version can be locked for use in the Repository using DFC within a threshold service level
  • Test Performance – Get Document: Validate a document can be retrieved successfully from the Repository using DFC within a threshold service level
  • Test Performance – Check In: Validate a document version can be unlocked for use in the Repository using DFC within a threshold service level
  • Test Performance – Delete Document: Validate a document can be deleted successfully from the Repository using DFC within a threshold service level
  • Test Performance – Delete Folder: Validate a folder can be deleted successfully from the Repository using DFC within a threshold service level

Documentum Mobile Server

  • Test Mobile Server: Check Mobile Server status.
  • Test Mobile Server Repository Access: Check Mobile Server repository access.

Client Transactions (DFS)

  • Test Object Service – Create Folder: Validate a folder can be created in the Repository using DFS Object Service within a threshold service level
  • Test Object Service – Create Document: Validate a document (select doc type and content type) can be created in the Repository using DFS Object Service within a threshold service level
  • Test Object Service – Check Out: Validate a document version can be locked for use in the Repository using DFS Version Service within a threshold service level
  • Test Object Service – Get Document: Validate a document can be retrieved successfully from the Repository using DFS Object Service within a threshold service level
  • Test Object Service – Check In: Validate a document version can be unlocked for use in the Repository using DFS Version Service within a threshold service level
  • Test Object Service – Delete Document: Validate a document can be deleted successfully from the Repository using DFS Object Service within a threshold service level
  • Test Object Service – Delete Folder: Validate a folder can be deleted successfully from the Repository using DFS Object Service within a threshold service level

Java Method Server (JMS)

  • JMS Status: Check JMS operating status
  • JMS Servlet Execution: Check JMS ability to execute a Documentum servlet

Transformation Services (DTS/ADTS/MTS)

  • Test DTS Total Task Count: Check DTS total task count for a Repository
  • Test DTS Queued Task Count: Check DTS queued task count for a Repository
  • Test DTS Profiles Availability: Check DTS profile status using DFS transformation web services
  • Test DTS Rendition Processing: Check DTS rendition processing by submitting a DTS job for processing and verify job completion using DFS transformation web services

XML Store

  • Test XML Hive Servlet: Check XML hive servlet status
  • Test XML Hive Database Port: Check XML hive database connectivity
  • Test XML Store Writable Status: Check XML Store is available for writing
  • Test XML Store Online Status: Check XML Store is online to Repository

xPlore Indexing

  • Test xPlore Search Instance: Check xPlore search instance is available
  • Test xPlore CPS Instance: Check xPlore CPS instance is available
  • Test xPlore Plugin Status: Check xPlore Plugin is active for Repository
  • Test xPlore xQuery Search Status: Check xPlore xQuery search is enabled for Repository
  • Test xPlore Administrator Console: Check xPlore administrator console is available
  • Test xPlore Inconsoles dex Agent Console Status: Check xPlore indexing agent available
  • Test xPlore Index Agent Status: Check xPlore indexing agent JMX Agent attribute for proper operation such as status of running
  • Test xPlore Index Pending Count: Check xPlore indexing pending count for a Repository
  • Test xPlore Index Failed Count: Check xPlore indexing failed count for a Repository
  • Test xPlore Index Warning Count: Check xPlore indexing warning count for a Repository
  • Test xPlore Index Processing Count: Check xPlore indexing processing count for a Repository

Content Intelligence Services (CIS)

  • Test CIS Document Sets Processed: Check CIS number of processed document sets
  • Test CIS Document Sets Failed: Check CIS number of failed document sets
  • Test CIS Document Sets Run Time: Check CIS document set last run time
  • Test CIS Index Agent Status: Check CIS indexing agent JMX Agent attribute for proper operation such as status of running

Content Management Interoperability Services (CMIS)

  • Test CMIS – Check Repository: Validate repository access using CMIS interface within a threshold service level
  • Test CMIS – Create Folder: Validate a folder can be created in the Repository using CMIS interface within a threshold service level
  • Test CMIS – Create Document: Validate a document can be created in the Repository using CMIS interface within a threshold service level
  • Test CMIS – Check Out: Validate a document version can be locked for use in the Repository using CMIS interface within a threshold service level
  • Test CMIS – Get Document: Validate a document can be retrieved successfully from the Repository using CMIS interface within a threshold service level
  • Test CMIS – Check In: Validate a document version can be unlocked for use in the Repository using CMIS interface within a threshold service level
  • Test CMIS – Delete Document: Validate a document can be deleted successfully from the Repository using CMIS interface within a threshold service level
  • Test CMIS – Delete Folder: Validate a folder can be deleted successfully from the Repository using CMIS interface within a threshold service level
  • Test CMIS – Query: Validate query results from the Repository using CMIS interface within a threshold service level

Representational State Transfer Services (REST)

  • Test REST – Check Repository: Validate repository access using REST interface within a threshold service level
  • Test REST – Create Folder: Validate a folder can be created in the Repository using REST interface within a threshold service level
  • Test REST – Create Document: Validate a document can be created in the Repository using REST interface within a threshold service level
  • Test REST – Check Out: Validate a document version can be locked for use in the Repository using REST interface within a threshold service level
  • Test REST – Get Document: Validate a document can be retrieved successfully from the Repository using REST interface within a threshold service level
  • Test REST – Check In: Validate a document version can be unlocked for use in the Repository using REST interface within a threshold service level
  • Test REST – Delete Document: Validate a document can be deleted successfully from the Repository using REST interface within a threshold service level
  • Test REST – Delete Folder: Validate a folder can be deleted successfully from the Repository using REST interface within a threshold service level
  • Test REST – Query: Validate query results from the Repository using REST interface within a threshold service level

Content Server (CS)

  • Test Connection Broker: Validate docbroker is available on specific address:port combination
  • Test to Logon Repository: Validate login processing for
  • Repository by server on a host, by server by name on a specific host
  • Test Server Sessions – Total Sessions: Validate CS total sessions are within a selectable threshold
  • Test Server Sessions – Active Sessions: Validate CS active sessions are within a selectable threshold
  • Test Server Session by Specific User: Validate specific CS sessions is active, such as for a Captiva Capture document exporter
  • Test DQL Query: Validate a DQL query completes successfully and is responsive
  • Test DCTM Jobs Completion: Validate DCTM Jobs are completing successfully (dm_job table)
  • Test DCTM Object Growth: Check DCTM object growth levels
  • Test Application Activity: Check number of unique user logins for a Documentum application after a specific date.
  • Test User Activity: Check if a user has or has not logged in to a Documentum application since a specific date.

Thumbnail Server

  • Test Thumbnail Server: Check Thumbnail Server is serving thumbnails.

Documentum Foundation Services (DFS)

  • Test Workflow Service: Validate DFS core Workflow web service method can be invoked successfully and is responsive
  • Test Version Control Service: Validate DFS core Version Control web service method can be invoked successfully and is responsive
  • Test Search Service – Query: Validate DFS core Search Service Query web service method can be invoked successfully and is responsive
  • Test Search Service – Get Repository List: Validate DFS core Search Service web service method can be invoked successfully and is responsive
  • Test Schema Service: Validate DFS core Schema web service method can be invoked successfully and is responsive
  • Test Query Service: Validate DFS core Query web service method can be invoked successfully and is responsive

Full Text Indexing (FAST) (FTI)

  • Test Indexed Document Search: Validate a DQL search for an FTI indexed document is successful and responsive
  • Test Indexing Agent Status: Check FTI JMX Agent attribute or method for proper FTI operation such as threshold for Indexing Agent status of running

Documentum Messaging Services (DMS)

  • Test DMS Failure Server Count: Check DMS JMX Agent attribute or method for proper
  • DMS operation such as threshold for failed messages not processed by DMS server
  • Test DMS Server Message Waiting Count: Check DMS JMX Agent attribute or method for proper DMS operation such as threshold for messages waiting processing DMS server

Process Integrator (PI) (BPS)

  • Test InBound Active Listeners: Validate inbound listeners serving a Repository for inbound FTP/HTTP/Email/JMS requests
  • Test OutBound Active Listeners: Validate outbound listeners serving a Repository for outbound FTP/HTTP/Email/JMS/BOF/Web service requests

Documentum Administrator (DA) / D2 / TaskSpace / Webtop / xCP

  • Test DA Login: Validate users can login to DA and measure login response time.
  • Test D2 Login: Validate users can login to D2 and measure login response time.
  • Test TaskSpace Login: Validate users can login to TaskSpace and measure login response time.
  • Test Webtop Login: Validate users can login to Webtop and measure login response time.
  • Test xCP Login: Validate users can login to xCP and measure login response time.

xCelerated Management System (XMS)

  • Check xMS Agent Status: Validate XMS Agent is available and responsive.
  • Check xMS Agent Log File Size: Check XMS log file size for high growth rate.
  • Check xMS Agent Log File for Errors: Check XMS log file for error activity.

Business Activity Monitoring (BAM)

  • Check BAM Server Status: Validate BAM Server is available and responsive.
  • Check BAM Database Responding to Query: Check BAM database is responsive to a query.
  • Check BAM Message Queue Count: Check message queue depth in BAM database.
  • Check BAM Job Run Status – Validate BAM Jobs are completing in a timely manner.

Customizing the Standard Tests

You can quickly copy and modify any existing tests. For example, we can assist with common JMS operating challenges and collect diagnostic information:

  • Check JMS operational health
  • Detects ‘Hung Threads’ condition
  • Collect JMS log/trace/thread dump information
  • Compare Content Server configuration file changes
  • Turn on method trace for JMS server
  • Send collected information to another location
  • Take proactive action to restart JMS (if appropriate)

Key Performance Indicators

We don’t stop at running tests, we provide measurement of CSP operational key performance indicators (KPI’s) at your fingertips. This includes the ability to track site and server exception thresholds, which can expose high-risk areas such as: service delivery attainment, operational efficiency, and compliance issues with Documentum.

  • Tracking Content Server session activity and growth
  • Tracking xPlore indexing job operational health
  • Tracking CTS rendition queue levels
  • Tracking JMS memory and thread counts
  • Tracking D2 or xCP user activity and response times

Looking for additional metrics? No problem. Additional metrics can be defined and added based on your requirements. The pre-packaged Documentum xCP metrics enable complete coverage of this part of your content stack. With these easily changeable metrics at your fingertips, gathering business-critical information for CSP decision making is powerfully simple. Metric comparisons over configurable time periods include:

  • Maximum or Minimum
  • Numeric Range
  • Percentage Change
  • Average
  • Absolute or percentage change from previous value or maximum value in time period
  • Number of Occurrences
  • Last N Times
  • Visual Basic (VB) .NET expressions

Once defined and initiated, the Documentum monitors will keep an eye on the details, compare results to thresholds, and send a notification if a problem occurs. All of this information is stored centrally and available for dashboards and reporting.

xPression

We provide more than 40 specific xPression tests, metrics and key performance indicators (KPIs) to ensure comprehensive visibility and avoid critical events in your environment. Leveraging our active and preventive monitoring, enhanced harvest process, and accessibility to granular intraday threshold-based metrics we make it easy for real-time management decision making. How do we do it? We leverage the xPression server capacity and performance data while keeping tabs on document requests real-time to ensure you have full visibility of your CSP.

Source-specific Tests

A wide variety of ways to find out more about your source are delivered with our solution. They are just a starting point, however. Additional tests and functionalities can be arranged leveraging built-in and guided configuration. Below are a list of the tests that come readily available: xPression Client Tests

  • Check xResponse login time
  • Check xRevise login time

Connectivity Tests

  • Check xPression Server Connectivity
  • Check xPression Content Repository Database Server Connectivity
  • Check Documentum Repository Connectivity

Database Connectivity Tests

  • Check xPression Content Repository Database

Reveille Tests

  • Check Reveille Monitor Service is Responding

xPression System Performance Tests

  • Check xAdmin Login Time
  • Check xDashboard Login Time
  • Check Web Services Document Generation Timing
  • Check xPression Batch Job Timing
  • Check xPression Queue for Batch Processing
  • Check xPression Batch Job Running Time
  • Check Count of Categories for a Given User
  • Check Count of Documents for a Given User
  • Check xPression Page Count Volumes

Platform Tests

  • Check xPression Server CPU Consumption
  • Check xPression Server Memory Consumption
  • Check xPression Free Disk Space Available
  • Check xPression Log File Size
  • Check xPression Log File for Specified Errors
  • Check xPression Distribution Service Log File for Errors

Key Performance Indicators

We don’t stop at running tests, we provide measurement of CSP operational key performance indicators (KPI’s) at your fingertips. This includes the ability to track site and server exception thresholds, which can expose high-risk areas such as: service delivery attainment, operational efficiency, and compliance issues with xPression.

  • WMI Processor Load Percentage
  • Unix Processor Load Percentage
  • WMI Memory Used Percentage
  • Unix Available Memory Percentage
  • WMI Disk Used Percentage
  • Unix Disk Free Space
  • Log File Error Count
  • Distribution Log Error Count
  • Web Services Document Publish Time
  • Batch Job Run Time
  • Jobs Not Started Count
  • Error Jobs Count
  • Currently Processing Jobs Count
  • Jobs Exceeding Run Time Count
  • Total Pages Generated
  • Batch Pages Generated
  • xRevise Pages Generated
  • xResponse Pages Generated
  • API Pages Generated
  • Category Count for User
  • Document Count for User

Looking for additional metrics? No problem. Additional metrics can be defined and added based on your requirements. The pre-packaged xPression metrics enable complete coverage of this part of your content stack. With these easily changeable metrics at your fingertips, gathering business-critical information for CSP decision making is powerfully simple.

  • Metric comparisons over configurable time periods include:
  • Maximum or Minimum
  • Numeric Range
  • Percentage Change
  • Average
  • Absolute or percentage change from previous value or maximum value in time period
  • Number of Occurrences
  • Last N Times
  • Visual Basic (VB) .NET expressions

Once defined and initiated, the xPression monitors will keep an eye on the details, compare results to thresholds, and send a notification if a problem occurs. All of this information is stored centrally and available for dashboards and reporting. Having the ability to to track, diagnose, repair and report the xPression-specific operational exceptions – with xPression-specific metrics in real-time is a reality with Reveille. Our agentless approach provides controlled capabilities beyond other agent based techniques focused just on transaction segment response time. We provide active insight into your CSP that others can’t touch.


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