Ensuring Service Levels for Enterprise Content Management Applications

Enterprise Content Management (ECM) applications are an important component of many critical business processes within global enterprises. Therefore it is critical that these applications deliver consistent and excellent service levels to the users and other IT processes that rely upon them. While most organizations have a variety of monitoring tools that are used to instrument the network, server, and systems software that supports these applications, most enterprises still rely upon ―application babysitting‖ by skilled applications support professionals to ensure consistent service levels and to rapidly respond to issues.