Configuring General Proactive Action Information

Setting

Description/Action

Monitor

(Read-Only) Specifies the Monitor associated with the selected Resource.

Resource

(Read-Only) Specifies the name of the Resource associated with the Proactive Action.

Error

(Read-Only) Specifies the error associated with the Proactive Action.

Type

Proactive Action is associated with either a Web page (HTTP) or Command File.  

Wait to do action for

Specify the number of seconds the error must persist before Proactive takes action.

Description

Enter a brief description of the Proactive Action.

Mode

Select one of the following Proactive Action modes:

• Audit. Records in the logs that Proactive is running, and no action is performed.
• Automatic. Automatically performs the Proactive Action, and no approval is required.
• Confirmation. Send notification by e-mail and wait for a response (default is 5 minutes). The Proactive Action is confirmed by replying Yes or No. If multiple people are notified, Proactive only recognizes the first response.  Approval is required when this mode is selected.

URL

(Available if Type selected is HTTP)  Specify the Uniform Resource Locator (URL) of the Web page for this Proactive Action.

URL Wizard

(Link - Available if Type selected is HTTP)  Click to open the Proactive Wizard.  

The URL field is populated with the address generated by the wizard.  See Adding a URL Using the Proactive Wizard for more information.

Post Data

(Available if Type selected is HTTP)  Enter any form of data the Web server may be expecting.

Command File

(Available if Type selected is Command File)  Specify the name of the command or executable file to execute.

Browse

(Link - Available if Type selected is Command File)  Click to locate a Command or Executable file on your computer or network.

Action

Description/Process

Close Window Cleanly

Closes an application cleanly by providing the process name of the application and the server on which the application is running.

Note: Requires the WinApp Client on the target server.  
Click for installation information.

Complete the following information for this action:

Server Name. Enter the name of the server where the process is running.

Process Name. Enter the process name of the application to close.

For example: notepad

Get Process List

Gets the current process list on a specific server.

Note: Requires the WinApp Client on the target server.
Click for installation information.

Complete the following information for this action:

Server Name. Enter the name of the server where the processes are running.

Get Process List Remote

Gets the current process list on a specific server remotely through WMI.

Note: Requires the WinApp Client on the target server.
Click for installation information.

Complete the following information for this action:

WinApp Client Computer Name. Enter the name of the computer running the WinApp Client.

Server Name. Enter the name of the server where the processes are running.

Credentials.

Kill Process

Kills a process by providing the process name of the application and the server on which the application is running.

Note: Requires the WinApp Client on the target server.
Click for installation information.

Complete the following information for this action:

Server Name. Enter the name of the server where the processes are running.

Process Name. Enter the name of the process to kill.  

Browse Link. Click to select the process you want to kill from a list.

For example: ups.exe

Send Windows Service Request

Starts, stops, pauses, or resumes a Windows Service.

Note: Requires the WinApp Client on the target server.
Click for installation information.

Complete the following information for this action:

Server Name. Specifies the name of the server where the Windows Service is running.

Service Name. Enter the name of the Windows Service.

Action. Select one of the following service requests:

• Start
• Stop
• Pause
• Resume

Reboot Server

Reboots a server.

Note: Requires the WinApp Client on the target server.
Click for installation information.

Complete the following information for this action:

Server Name. Enter the name of the server to reboot.

Run Windows Application Script

This will run a local WinApp script as a Proactive Action enabling you to start programs, send keys, and so on, on the target server.

Note: Requires the WinApp Client on the target server.  
Click for installation information.

Complete the following information for this action:

Server Name. Enter the name of the server to run the script.

ScriptFile Name. Enter the path\name of the WinApp script on the local Reveille Server. Click Browse to locate and select the script.

Execute Command

Executes a command such as a DOS command or script and returns the output.

Note: Requires the WinApp Client on the target server.  
Click for installation information.

Complete the following information for this action:

Server Name. Enter the name of the server to run the script.

Command. Enter the command to execute. For example: DIR C:\Files. Click Browse to locate and select a command file.

Start Process

Starts a process in the foreground by providing the file name of the application and the server on which the application is running.

Note: Requires the WinApp Client on the target server.
Click for installation information.

Complete the following information for this action:

Server Name. Enter the name of the server where the process is running.

Program Name. Enter command line (including parameters) that will run the process.

For example:  C:\Program Files\App\App.exe

Window Style. Select one of the following to indicate the initial visual state of the application's main window:

• Normal
• Minimized
• Maximized

Start Process as User

Starts a process in the foreground by providing the file name of the application, the server, and an authorized Windows UserID/Password to start the process.

Note: Requires the WinApp Client on the target server.  
Click for installation information.

Complete the following information for this action:

Server Name. Enter the name of the server where the process is running.

Process Path and Name. Enter path and name of the process. For example: C:\Program Files\App\App.exe

Process Command Line Parameters. (Optional) Enter any command line parameters for the process.

Credentials. Select a credential from the list, or click to define a new credential:

Credential Name. Enter a name for the credential.

Domain. Enter the domain of the user account.

User Name. Enter the user name of the user account.

Password. Enter the password of the user account.

Confirm Password. Re-enter the password.

Notes. (Optional) Enter any notes you want associated with this credential.

Start Process Remote

Starts a process remotely through WMI by providing the file name of the application and the server the application is running on.

NOTE: Requires the WinApp Client on the target server.
Click for installation information.

Complete the following information for this action:

WinApp Client Computer Name. Enter the name of the computer running the WinApp Client.

Server Name. Enter the name of the server on which to run this action.

Process Path and Name. Enter path and name of the process. For example: C:\Program Files\App\App.exe Click Browse to locate and select the file.

Credentials. Select a credential from the list, or click to define a new credential:

Credential Name. Enter a name for the credential.

Domain. Enter the domain of the user account.

User Name. Enter the user name of the user account.

Password. Enter the password of the user account.

Confirm Password. Re-enter the password.

Notes. (Optional) Enter any notes you want associated with this credential.

Cycle Process As User

Cycles (Stops then Starts) a process as a specific user by providing the file name of the application and the server the application is running on.

NOTE: Requires the WinApp Client on the target server.
Click for installation information.

Complete the following information for this action:

Server 1 Name. Enter the name of the first server where the process is running. If it is unable to start the process on Server 1, then it will attempt to start the process on Server 2 (if it is not already running).

Server 2 Name. Enter the name of the second server where the process is running.  An error is reported if the process fails to start on Server 2.

Server 1 Process Path and Name. Enter path and name of the process on server 1. For example: C:\Program Files\App\App.exe. Click Browse to locate and select the file.

Server 2 Process Path and Name. Enter path and name of the process on server 2. For example: C:\Program Files\App\App.exe. Click Browse to locate and select the file.

Server 1 Command Line Parameters. (Optional) Enter any command line parameters for the process on server 1.

Server 2 Command Line Parameters. (Optional) Enter any command line parameters for the process on server 2.

Credentials. Select a credential from the list, or click to define a new credential:

Credential Name. Enter a name for the credential.

Domain. Enter the domain of the user account.

User Name. Enter the user name of the user account.

Password. Enter the password of the user account.

Confirm Password. Re-enter the password.

Notes. (Optional) Enter any notes you want associated with this credential.

Captiva - Reset Hung Batch

Resets a hung batch job on a Captiva server.

Complete the following information for this action:

Server Name. Enter the name of the server on which to run this action.

Captiva Server. Enter the name of the Captiva server.

Error Number. Enter the Captiva error number.

WMI - Cycle Process

Cycles (Stops then Starts) a process using the process path and name through Windows Management Instrumentation (WMI).

Complete the following information for this action:

Server 1 Name. Enter the name of the first server where the process is running. If it is unable to start the process on Server 1, then it will attempt to start the process on Server 2 (if it is not already running).

Process Path and Name on Server 1. Enter the application name and installation path on Server 1.

For example:  C:\Program Files\App\App.exe

Server 2 Name. Enter the name of the second server where the process is running.  An error is reported if the process fails to start on Server 2.

Process Path and Name on Server 2. Enter the application name and installation path on Server 1.

For example:  C:\Program Files\App\App.exe

Credentials. Select a credential from the list, or click to define a new credential:

Credential Name. Enter a name for the credential.

Domain. Enter the domain of the user account.

User Name. Enter the user name of the user account.

Password. Enter the password of the user account.

Confirm Password. Re-enter the password.

Notes. (Optional) Enter any notes you want associated with this credential.

WMI - Cycle Service

Cycles (Stops then Starts) a Windows Service using the Service Name through Windows Management Instrumentation (WMI).

Complete the following information for this action:

Server 1 Name. Enter the name of the first server where the Windows Service is running. If it is unable to start the Windows Service on Server 1, then it will attempt to start the Windows Service on Server 2 (if it is not already running).

Service Name on Server 1. Enter the name of the Windows Service on Server 1.

Server 2 Name. Enter the name of the second server where the Windows Service is running. An error is reported if the Windows Service fails to start on Server 2.

Service Name on Server 2. Enter the name of the Windows Service on Server 2.

Credentials. Select a credential from the list, or click to define a new credential:

Credential Name. Enter a name for the credential.

Domain. Enter the domain of the user account.

User Name. Enter the user name of the user account.

Password. Enter the password of the user account.

Confirm Password. Re-enter the password.

Notes. (Optional) Enter any notes you want associated with this credential.

WMI - Get Process List

Gets the current process list for a specific server through WMI.

Complete the following information for this action:

Server Name. Enter the name of the server where the processes are running.

Credentials. Select a credential from the list, or click to define a new credential:

Credential Name. Enter a name for the credential.

Domain. Enter the domain of the user account.

User Name. Enter the user name of the user account.

Password. Enter the password of the user account.

Confirm Password. Re-enter the password.

Notes. (Optional) Enter any notes you want associated with this credential.

WMI - Kill Process

Kills a process using process name through WMI.

Complete the following information for this action:

Server Name. Enter the name of the server where the process is running.

Process Name. Enter the application name.

Credentials. Select a credential from the list, or click to define a new credential:

Credential Name. Enter a name for the credential.

Domain. Enter the domain of the user account.

User Name. Enter the user name of the user account.

Password. Enter the password of the user account.

Confirm Password. Re-enter the password.

Notes. (Optional) Enter any notes you want associated with this credential.

WMI - Reboot Server

Reboots a server through WMI.

Complete the following information for this action:

Server Name. Enter the name of the server to reboot.

Credentials. Select a credential from the list, or click to define a new credential:

Credential Name. Enter a name for the credential.

Domain. Enter the domain of the user account.

User Name. Enter the user name of the user account.

Password. Enter the password of the user account.

Confirm Password. Re-enter the password.

Notes. (Optional) Enter any notes you want associated with this credential.

WMI - Send Windows Service Request

Starts, stops, pauses, or resumes a Windows Service through WMI.

Server Name. Enter the name of the server where the service is running.

Service Name. Enter the name of the Windows Service.

Action. Select one of the following service requests:

• Start
• Stop
• Pause
• Resume

Credentials. Select a credential from the list, or click to define a new credential:

Credential Name. Enter a name for the credential.

Domain. Enter the domain of the user account.

User Name. Enter the user name of the user account.

Password. Enter the password of the user account.

Confirm Password. Re-enter the password.

Notes. (Optional) Enter any notes you want associated with this credential.

WMI - Start Process

Starts a process in the background using the process path and name through WMI.

Server Name. Enter the name of the server where the process is running.

Process Path and Name. Enter command line (including parameters) that will run the process.

For example:  C:\Program Files\App\App.exe

Credentials. Select a credential from the list, or click to define a new credential:

Credential Name. Enter a name for the credential.

Domain. Enter the domain of the user account.

User Name. Enter the user name of the user account.

Password. Enter the password of the user account.

Confirm Password. Re-enter the password.

Notes. (Optional) Enter any notes you want associated with this credential.

Cycles (Stops then Starts) a Unix Process using the Process Name.

Complete the following information for this action:

Computer Name. Enter the name of the Unix server to connect to. Examples: hostname, hostname:22, 10.0.60.10.21.

Protocol. Select the Telnet protocol to use to connect to the server: AUTO, SSH2, SSH1, or TELNET.

Telnet Columns. Enter the number columns for the Telnet output. Default value is 200.

Authenticate using Private Key. (Optional) Enter the name of the file that contains the private key. Click Browse to select a file.

Credentials. Select a credential from the list, or click to define a new credential:

Credential Name. Enter a name for the credential.

Domain. Enter the domain of the user account.

User Name. Enter the user name of the user account.

Password. Enter the password of the user account.

Confirm Password. Re-enter the password.

Notes. (Optional) Enter any notes you want associated with this credential.

Process Name. Enter the name of the Unix process. You can use a .NET regular expression.

Startup Command. Enter the command used to start the process.

Startup Response. (Optional) Enter the expected output of the Startup command.

Shutdown Command. Enter the command used to stop the process.

Shutdown Response. (Optional) Enter the expected output of the Shutdown command.

Parent Process ONLY. Select to ignore child processes.

Kills a Unix Process using the Process Name.

Complete the following information for this action:

Computer Name. Enter the name of the Unix server to connect to. Examples: hostname, hostname:22, 10.0.60.10.21.

Protocol. Select the Telnet protocol to use to connect to the server: AUTO, SSH2, SSH1, or TELNET.

Telnet Columns. Enter the number columns for the Telnet output. Default value is 200.

Authenticate using Private Key. (Optional) Enter the name of the file that contains the private key. Click Browse to select a file.

Credentials. Select a credential from the list, or click to define a new credential:

Credential Name. Enter a name for the credential.

Domain. Enter the domain of the user account.

User Name. Enter the user name of the user account.

Password. Enter the password of the user account.

Confirm Password. Re-enter the password.

Notes. (Optional) Enter any notes you want associated with this credential.

Process Name. Enter the name of the Unix process. You can use a .NET regular expression.

Shutdown Command. Enter the command used to stop the process.

Shutdown Response. (Optional) Enter the expected output of the Shutdown command.

Parent Process ONLY. Select to ignore child processes.