Reveille 8 Brings Intuitive Management CS Platforms

Reveille provides active insight into your content services platforms, enabling you to track performance, dig deep into your document workflows, monitor user activities and resolve issues in their entirety.

With Reveille, you can quickly gain visibility, stability and control of black-boxed content services platforms like Documentum, Captiva, FileNet and SharePoint, consolidated into one visual display.

Monitoring and responding to platform and user issues

Reveille is constantly watching and engaging to identify and remediate issues before they become failures. The management tool continually assesses incoming data for platform issues, user behavior, and deviations. In addition, Reveille analyzes enduser transactional data to measure response time and activity, such as log-in attempts and document access patterns.

Instead of looking at packets on the wire, then having to interpret what’s going on, Reveille enables you to create insightful and customizable dashboards, real-time alerts, reports and key performance indicators (KPIs) that make intuitive sense.

Reveille’s aim is to use the comprehensive lens of context to help you make the right decision, faster.

Some highlights

You can use Reveille to:

• Monitor: Scope-out performance, adoption, security and usage data across key collaboration assets. Keep your repositories running smoothly with crystal-clear visibility into real-time operations.
• Track: Application adoption through number of users and transactions. Glean valuable real-time information regarding customer experience levels and response times, transactions, chargebacks, etc.
• Notify: Receive alerts and reach out automatically when users break from the status quo, transactions run long, capacity demands drift higher, compliance problems arise, etc.
• Decide: Get to the root cause of issues with intuitive visualizations and reports. Manage repository traffic and ancillary workflows with more than 90 key metrics.
• Do: Uncork bottlenecks in integration with other content services platforms.
• Manage: Know when operating key performance indicators drop below or exceed severity-based thresholds.
• Recover: Automate recovery actions to keep your capture process hiccup free.

Before you begin working with Reveille, take a look at the other topics in this Overview to learn some basic concepts.